Six ways to reach us, all of which end at a real human who works here. Median email reply: 47 minutes. We answer support tickets on Saturdays. We won't make you fill out a "demo request" form to see pricing.
Skip the form below if one of these fits — it's faster and lands directly with the right human.
Goes straight to Kristy or Edric, the founders. Ask anything — pricing, migration, whether we're a fit. No marketing form, no SDR, no script.
Use the in-app chat — bottom right corner on any screen inside the app. We see your salon, your last action, and your plan. No need to repeat yourself.
Tell us a good time and we'll walk through importing your data and taking your first booking together. Available in English, Tiếng Việt and 中文.
Press kit, leadership headshots (actual ones — for press only), and founder quotes available on request. Kristy handles press personally.
We integrate natively with Tyro, Zeller, CBA, Linkly, Stripe, Xero, Twilio. If your platform reaches Australian salons and you'd like to be next, talk to Edric.
We hire slowly — a fifth and sixth teammate, not a department. No agencies, no aptitude tests, just a couple of real conversations.
We don't have a customer-success team or a phone tree. There is just us — the whole company, in one Sydney office. Below is who's online right now, in real time.
If your question's here, you'll get a faster answer reading than writing.
From A$0 (Community) to A$199/mo (Premium+). Pro is A$49 and Pro+ is A$99 — the two most popular. Full pricing →
Yes. No credit card upfront. Cancel any time in the first three months and you pay nothing. Month four is when we charge.
Free import for all three plus Booker, Phorest, and CSV. Clients, services, history, and gift card balances come across. Usually finishes in five minutes.
Servers in Sydney (AU) and London (UK), encrypted at rest. You can export everything as CSV or JSON in one click — no support ticket required. We will never hold your data hostage.
No. Not on online bookings, not on walk-ins, not on new clients. Payment processing fees are passed through at cost — we make zero margin on payments.
Not on our standard plans — we're a small team and a phone tree would mean answering twenty calls and shipping nothing. Premium+ customers get a direct line to a named account manager. For everyone else, email or in-app chat reaches a human in minutes.
Uptime in 2026 is 99.98%. If it does go down, the POS works offline and syncs when you're back — no day is ever lost.
Still got a question?
Email Kristy or Edric directly. They answer within an hour, most days.
