Find answers to common questions about Weeklify's salon management platform, pricing, privacy, and terms of service.
Weeklify! is an all-in-one salon management platform designed specifically for nail salons, spas, and hair salons in Australia and New Zealand. It combines a powerful Point of Sale (POS) system with online booking, customer management, employee scheduling, and business analytics to help you run your business more efficiently.
Weeklify! is specifically built for service-based beauty businesses including nail salons, day spas, massage therapy centres, hair salons, and beauty clinics. Our platform is tailored to meet the unique needs of the Australian and New Zealand beauty industry.
Weeklify! works on any device with a web browser. We offer a Progressive Web App (PWA) that works on tablets and smartphones, plus native apps for both iOS and Android. You can also access the full dashboard from any desktop computer or laptop.
Weeklify! integrates with major payment terminals including Tyro, Verifone, and Square Terminal. This allows for seamless payment processing directly through our POS system, with automatic reconciliation and reporting.
Getting started is easy! Simply sign up for our 3-month free trial - no credit card required. Our team will help you set up your account, import your existing data, and train your staff. You can be up and running within a day.
You can reach our support team via email, phone, or through the in-app chat. We also offer AI-powered support through Facebook and Instagram Messenger for quick answers. Our Australian-based team is available during business hours to help you with any questions.
Weeklify! offers flexible pricing plans to suit businesses of all sizes. We have a Community plan for small salons, a Pro plan ($49/month) for growing businesses, and a Premium plan ($149/month) for multi-location operations. Visit our pricing page for detailed information on features included in each plan.
Yes! We offer a generous 3-month free trial with no credit card required. This gives you plenty of time to fully explore all features and see how Weeklify! can transform your business operations before committing to a paid plan.
No hidden fees. The price you see is the price you pay. Payment processing fees are charged by your chosen payment provider (Tyro, Verifone, or Square), not by Weeklify! We believe in transparent, straightforward pricing.
Yes, you can upgrade or downgrade your plan at any time. If you upgrade, you'll get immediate access to the new features. If you downgrade, the change will take effect at the start of your next billing cycle.
We accept all major credit cards (Visa, Mastercard, American Express) and direct debit for subscription payments. All payments are processed securely through our payment partner.
We offer a 30-day money-back guarantee on all paid plans. If you're not satisfied with Weeklify! within the first 30 days of your paid subscription, contact us for a full refund. With our 3-month free trial, you can fully evaluate the platform before paying.
We take data security seriously. All data is encrypted in transit using TLS 1.3 and at rest using AES-256 encryption. We use secure Australian data centres, implement strict access controls, and regularly conduct security audits to ensure your business and customer data remains protected.
Yes, Weeklify! is fully compliant with the Australian Privacy Principles (APPs) under the Privacy Act 1988. We also comply with New Zealand's Privacy Act 2020. Our privacy practices are regularly reviewed to ensure ongoing compliance with all applicable regulations.
Your data is stored in secure data centres located in Australia. We do not transfer your data overseas without your explicit consent. This ensures your data remains subject to Australian privacy laws and regulations.
Yes, you can export your data at any time. We provide export functionality for customer records, appointment history, sales reports, and other business data in common formats like CSV and PDF. Your data belongs to you.
If you cancel your subscription, you have 30 days to export your data. After this period, your data will be securely deleted from our systems. We provide clear instructions on how to export your data before account closure.
We never sell your data. We only share data with trusted service providers who help us operate Weeklify! (such as payment processors and hosting providers), and only to the extent necessary. All third-party providers are bound by strict confidentiality agreements.
Our Terms of Service outline the rules and guidelines for using Weeklify! By signing up, you agree to use the platform responsibly, maintain accurate account information, and comply with all applicable laws. You can read the full terms on our Terms of Service page.
You retain full ownership of all data you enter into Weeklify! We only use your data to provide and improve our services. You can export or delete your data at any time. We will never claim ownership of your business data, customer information, or any content you create.
Yes, we may update our terms from time to time to reflect changes in our services or legal requirements. We will notify you of any significant changes via email and provide at least 30 days notice before changes take effect. Continued use of Weeklify! after changes constitutes acceptance of the new terms.
Violations of our terms may result in warnings, temporary suspension, or permanent termination of your account depending on the severity. We always aim to work with users to resolve issues before taking action. Serious violations such as illegal activities or abuse of the platform may result in immediate termination.
You can cancel your subscription at any time from your account settings. There are no cancellation fees or long-term contracts. Your account will remain active until the end of your current billing period. We recommend exporting your data before cancellation.
Prohibited activities include using Weeklify! for illegal purposes, attempting to access other users' accounts, reverse engineering the software, using automated systems to overload our servers, or reselling access without authorisation. Full details are available in our Terms of Service.